Water

How can I rent a hydrant meter for my construction project?

Backflow Prevention

Do I need to pull a permit to test backflows in the city?
How do I know what backflow needs to be installed if required by the city?
How do I know what is a Containment Backflow vs. Isolation Backflow?
How do I set up an account with BSI Online? Does it cost anything to sign up?
How long do I have to repair a backflow?
How long do I have to submit a backflow report into BSI?
How often do my backflows need to be tested?
If I have multiple backflows on a property, do I need to test all of them?
What is a backflow prevention device?
What is a contaminant? What backflow assemblies are acceptable to be used?
What is a Cross-Connection?
What is a survey or water audit?
What is pollutant? What backflow assemblies are acceptable to be used?
What is the meaning of degree of hazard pertaining to backflow or cross connection?
Where do I submit backflow test reports?
Who can perform backflow installs and testing?

Fire Hydrant

A fire hydrant is leaking, who do I report it to?
When should a fire flow be requested? How do I schedule a hydrant flow test?

Lead in Drinking Water

Can my water be tested for lead?
Does my household plumbing contain lead?
Does the city of Thornton have lead water lines?
How can I minimize the potential for lead exposure?
How does lead get in my drinking water?
Where does Thornton’s water come from and does the treated water contain lead?

Meter Leaking

How do I report a meter leak?

Paying Your Water Bill

How do I pay my city utility bill?
Who do I contact if I have questions about my city utility bill?

Thornton Water Assistance

How can I get help paying my water bill?

Water Break

How do I report a water break?

Water Conservation

Does the city of Thornton have any water use restrictions?
How do I report water waste?
Where can I find information on Thornton’s water conservation programs?
Where can I find information on water-wise landscaping/xeriscape?
Where can I find resources to help me manage my high water bill?

Water disruption/no water

How do I have my water shut off for internal repair?
How do I report a water break?
How do I report a water leak?
Why is my water off?

Water Pressure/Volume

Do I need a pressure check and how do I order one?
How do I report low or no water pressure?

Water Quality

Is bottled water safer than tap water?
Is Thornton's tap water safe to drink?
They are flushing hydrants in my area and my water turned brown! Is this water safe?
What can make water smell/taste bad?
What is the white residue on my dishes? What can I do to get rid of it?
Why does the city flush fire hydrants?

Water Supply Sources

Where does Thornton's water come from?

Water Treatment

How do I schedule a Water Treatment Plant tour?
Is my water flouridated?
Is there chlorine in my water?
What chemicals are used to treat my water?

Can't find what you're looking for? Create a request for service