How do I report Water Waste?
Category:
Drought - Water Waste
If you notice wasted water, please report the exact address, what is happening, and when it occurred. This helps us respond quickly. You can submit a service request using the My Thornton App.
- Including a photo can help us find and fix the problem sooner.
- Your report goes directly to the right City staff member.
- City staff must witness water waste in person before issuing a warning.
- Download the free My Thornton App from the Apple or Android stores. It is quick and easy to use. See a problem? Open the app, select the issue, take a photo, and tap submit. If you include a photo, the app uses GPS to show us the exact location. Use the app to report water waste or other issues to City staff.
Updated 3/26/2026 4:06 PM